Question 1

Why has my order not arrived yet?

Accepted Answer

If your order has not arrived on the specified delivery date, you will need to contact us to see if there have been any issues, but please allow 3 days from your delivery date for the parcel(s) to arrive.
You can track each parcel separately using the the tracking number available on the website (UK only). Please use our Live chat. Int the chat box write 'where is my order?'. You can also enter your order number to receive your updated order information faster.

Question 2

When will I receive my order?

Accepted Answer

All UK order should be delivered up to 1-2 working days.
- Check your order confirmation email for the delivery by date.- Your order may be sent in more than one parcel and arrive at different times (please allow 5 days from your expected delivery date). We will send you another email when your order leaves the warehouse.
This shows the delivery by date and the parcel details so that you can track your order using our carrier's website (please see our tracking information for further details)If you can't access your email you can also see these details in the 'My orders' area of the 'my account' section of our website. If you missed the carrier's attempt at delivery, don't worry, you can rearrange delivery for another date by calling the number shown on the card If your order is being delivered to a store you will receive an email when the order is available for collection. If you entered your mobile number you'll also receive a text message.

Question 3

How I can cancel my order?

Accepted Answer

To cancel your order use our  24/7 live chat or email: support@supplementparadise.com(mailto:support@supplementparadise.com)

FAQ