Thank you for choosing Supplement Paradise for your supplements, we truly appreciate your custom and we hope you enjoy your shopping experience with us here on site.
Supplement Paradise was founded in late 2014 with a handful of products and an internet connection. From humble beginnings we are now one of the UK's largest supplement retailers. We owe all of this to our customers. We pride ourselves on customer service in more ways than one - we believe customer service is about more than sending out orders, it's about building a relationship so we learn how to better serve your needs, and you know who you're doing business with. We love getting to know our customers, and in case you're interested in getting to know a bit more about us, we thought it'd be useful to set out both our Principles and our Promise below.
A good company, like a good person, is guided by their principles. Things they will and won’t do, targets they aim to live up to, and values they hold dear to their heart.
At Supplement Paradise, we have the following Principles:
1. You are buying from people, not a company.
When you call up to talk to us on the phone, you will often be talking to one of our customer service agents who actually gives you their own name and will help you pick your order, or resolve any issue. We employ nice people who love helping our customers get the best from their supplements, and the best from us as a company. Many of our staff have been with the company since the start – some have even seen it grow from a house to a huge warehouse! We are NOT a faceless organisation, we LOVE getting to know our customers and we love it more when we know you’re enjoying, and getting great results from, our supplements!
2. We enjoy using supplements, and we want you to enjoy using them too.
We buy supplements because they help us get the right macro’s in day to day – this is true. We do buy a protein powder because it helps us get extra protein in, more easily than eating endless chicken breasts, but… there’s also something FUN about picking a new pre-workout, a cool new intra-workout, or a great mass gainer! Whether it’s a new Whey Protein flavour, Testosterone booster, Fat burner or a brand new ingredient on the market, we find supplements FUN and we want you to find them fun too. This is part and parcel of the fitness lifestyle and whilst it may sound silly to say it, we want you to enjoy your supplements as well as get great results from them.
3. We make the best supplements in the World
Everyone has their own idea about flavour – as much as you wouldn’t think so, flavour is to some extent, a personal matter. One man might like Vanilla best of all, whilst another loves Chocolate. However… Whilst flavour may be individual, we aim to do one thing. Make the best quality supplements in the world, and make sure we’re ahead of the curve on innovation and research. We have one of the very best sports nutrition factories in Europe right here in our own warehouse. We manufacturer in a state-of-the-art facility, employ trained and respected formulators, deal with only the most recognised and respected ingredients suppliers, and have strict quality control standards to ensure we produce the very BEST supplements in the World.
4. We want to be here for life, not a single order
A lot of companies will sell at a low price, take your money and run. They won’t answer phones, respond to emails in a timely fashion, or even Tweet back when it gets to the stage of an angry message. We pride ourselves on customer service. Let us say that again… We PRIDE ourselves on customer service. We want to offer you the best service in the world and nothing makes us happier than making sure you’re happy with your order.
5. We LOVE talking to our customers!
Give us an idea! We’d love to hear your ideas, we’d love to hear your feedback, and we just LOVE hearing from our customers! We were the first company in the UK to really get on Facebook and now we’re available on Facebook, Twitter, YouTube, Instagram and Google+ and yes… we have staff checking these pages out every day to see what you’ve sent us. We love hearing new ideas for products (we may even make it!), feedback on our products and service, and just generally talking shop about training, nutrition and life. Please get in touch, we’d love to hear from you.