Frequently Asked Questions
1) What delivery methods do you use?
All packages are sent via DPD Local or Yodel courier.
2) How long will my items take to be delivered?
We aim to deliver your item within 1-2 working days from the date of purchase. If your order is over £40 then we will ship your item on the DPD Local Next Day Service FREE of charge.
All orders must be made by 4pm to ensure dispatch that day. This is to ensure they are picked and packaged in time for our courier pick-ups in the afternoon.
The tracking number and details to progress your order are available if you log into 'My Account', view 'My Orders', select the appropriate order and view the 'Deliveries' tab where the tracking details will be displayed. Alternatively simply email or call us for details specific to your parcel.
3) Do you have Customer Reward Points scheme and how does it work?
Yes we have Rewards Points. The scheme is very easy to use and there are a number of ways you can earn Reward Points. All you have to do is register with us online and login in when you place your orders, from there you will start to accrue Reward Points straight away with every order you place.
4) My item arrived damaged. What should I do?
In the rare event that your parcel arrives damaged please ensure you state this when signing for the parcel or ask the courier to return it to us directly. If doesn't arrive or incorrect items are received or your item arrives damaged, you will need to report this to us within 7 days of placing the order, otherwise we may not be able to rectify it. You will need to provide a photograph of your invoice, box and contents and email them to firstname.lastname@example.org where we can then rectify the issue. If the items or packaging have been thrown away we will not be able to take claims any further. If we do request that your damaged item is to be returned, we ask that you do this within 14 days of a returns label being issued. Any damaged returns received after this time cannot be resolved.
5) What do you do about returns?
We want our customers to be happy with the goods they bought, and ecstatic about our delivery and service. We will take back any faulty good and exchange it for a new one, or refund you in full. Please ensure goods are returned within 7 days via recorded delivery to ensure it gets here safely, and enclose a note with the package to say when you bought it, and what your name, address and contact details are so we can find that transaction record.
Goods should be returned in original, unopened packaging. If you've opened it up, had a few tries and don't like it or want something else, we obviously cannot take it back as it is then unsalable. Details of any refunds issued to you can be viewed via 'My Account' and 'My Orders'.
Further details of our return's policy, can be viewed on the Delivery and Returns page or please contact us.
6) Do you offer Trade Accounts?
7) Do you deliver to Europe?
We deliver to many European countries, full details, including our delivery rates, can be viewed on the Delivery and Returns page.
8) What supplement is right for me?
We understand how difficult it can be picking from the all of items on offer, especially if you're new to working out. To help out our customers we offer free supplement advice via email and phone - if you're not sure what's right for your goals (adding muscle, reducing bodyfat, improving athletic performance or something else), please call or email us and we'll be more than happy to help you with your diet and supplement regime. We're not going to try to sell you the most expensive thing we have, but offer good, honest advice based on the years of experience we have training and using supplementation. We want a customer for life, not just a single sale.
9) How Can I Pay for My Order?
We have two different payments methods for on site orders. We accept PayPal and card payments.