DELIVERY & RETURNS
FREE UK Delivery on all Orders
Our 1-2 working day delivery means that if you order by 4pm on Monday, your order will usually be with you on Wednesday, however this is not a guaranteed delivery.
Our delivery cut off is 4pm each working day - in reality, we always try to pick and pack as many orders as possible on the same working day we receive them, and often send out orders we receive after the 4pm cut off, however we don't want to over promise. If you need your order next day, please try to get it in by 4pm.
Who do we use to deliver?
Please note that when choosing your delivery service you are agreeing to the couriers terms and conditions which you can find by clicking on the relevant courier/service below.
DPD Local (UK) and International -https://www.dpd.co.uk/ts-and-cs.jsp
We want our customers to be happy with the goods they bought, and ecstatic about our delivery and service. We will take back any faulty good and exchange it for a new one, or refund you in full. To return your item, follow the instructions below:
Goods must be in the original, unopened packaging (we sell food items, so part used items cannot be returned for health reasons)
Go to this link here --> My Orders and open return & refund request
We allow customers to create return labels within 14 days of the order ship date.
Follow the instructions in the link
Once goods have arrived with us, we will process a refund to payment method you used to purchase them
This may take 3-5 days to arrive in your account simply due to card processor times (e.g. VISA / Mastercards time frames.
Goods should be returned in original, unopened packaging. We sell food products and items cannot be taken back if part used for health & safety reasons as they will have been tainted and are not safe to re-sell.
Supplement Paradise is not responsible for ingredient compliance laws in countries other than the UK and it is the responsibility of the buyer to check these before ordering.
TRACK AN ORDER
To track a delivery by DPD please click here https://www.dpd.co.uk/service/
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with our terms and guidance. Non-acceptance of an order may be a result of one of the following:
The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment.
The identification of a pricing or product description error.