Customer Support

All UK order should be delivered up to 1-3 working days. - Check your order confirmation email for the delivery by date. - Your order may be sent in more than one parcel and arrive at different times (please allow 5 days from your expected delivery date). We will send you another email when your order leaves the warehouse. This shows the delivery by date and the parcel details so that you can track your order using our carrier's website (please see our tracking information for further details)If you can't access your email you can also see these details in the 'My orders' area of the 'my account' section of our website. If you missed the carrier's attempt at delivery, don't worry, you can rearrange delivery for another date by calling the number shown on the card If your order is being delivered to a store you will receive an email when the order is available for collection. If you entered your mobile number you'll also receive a text message.

If your order has not arrived on the specified delivery date, you will need to contact us to see if there have been any issues, but please allow 3 days from your delivery date for the parcel(s) to arrive. You can track each parcel separately using the the tracking number available on the website (UK only). Please use our Live chat. Int the chat box write 'where is my order?'. You can also enter your order number to receive your updated order information faster.

To cancel your order use our 24/7 live chat or email: support@supplementparadise.com

Our Returns Policy is really simple When you receive your item, you must check it as soon as possible following receipt and always before use. Please ensure that a returns authorisation number is obtained before attempting to return any items to us. Your right is to change your mind. We've all done it, ordered something and then realised later that it is no longer needed. You have 14 days to return your order under our 14 day return period policy, which starts on the day after you received the item. It's so simple, please follow the steps set out below (please see the section headed 'Returns and Refunds')

Supplement Paradise Return Policy Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. Returns Policy - Food Supplements We offer free UK returns on all our products items purchased on supplementparadise.com. To start the return process, please navigate to the 'Order History' page and select the relevant order, if the order meets the above criteria there will be a 'order number' available, copy the order number and contact us through the Live Chat or Email support and include the order number so we can find your order faster. Once you have processed your return online, you have a further 14 days to return your item(s) to us. Please ensure your items are securely wrapped and your parcel contains all the information requested.Remember to ask for a receipt as proof of sending. We will notify you via email when we have processed your return. All successful returns will be credited to the original payment method.Please note refunds may take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show in your account. Our Returns Policy is really simple When you receive your item, you must check it as soon as possible following receipt and always before use. Please ensure that a returns authorisation number is obtained before attempting to return any items to us. Your right is to change your mind. We've all done it, ordered something and then realised later that it is no longer needed. You have 14 days to return your order under our 14 day return period policy, which starts on the day after you received the item. It's so simple, please follow the steps set out below (please see the section headed 'Returns and Refunds') Wrong item received We apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you.To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item. Damaged or faulty items Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you believe that the item is faulty, please contact us and we will send you a replacement. Item not received We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must inform us that you have not received your item. Your statutory rights Our Returns Policy does not affect your statutory rights. For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06. What to do to return your item to us Contact us through your account via our online message centre. You must inform our customer service team of your order number, the item you are returning and the reason for return. We will then provide you with a unique returns authorisation number and will confirm the address you need to return the item to Please package the item securely and include inside the package your order number, name and address Please obtain a proof of postage from the Post Office when you send your item to us. We will process the refund back to the original credit/debit card/PayPal account used to purchase the item. ​ What we'll do next All products returned to us are checked by our Returns Department. If you are entitled to a refund then we will refund the price of your item. Returns are usually processed within 1 working day of receipt of a cancelled order, and at the latest within 3 days of receipt. We will refund the original credit/debit card/PayPal account used to purchase the item. Return of replacement goods If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 14 working days starting on the day after you received the replacement item and receive a refund. Cost of returning items Please note that we can only refund the postage costs for returning an item where: we sent you the wrong item, or the item is damaged or faulty; or where you are returning a substitute or replacement item which you do not want to keep. We will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed. Complaints If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologise. We want to resolve the matter. Please contact our customer service representatives on Email: support@supplementparadise.com, via your account or by post at Customer Service Department, Supplement Paradise, Unit 3, Ty Keir Hardie, Ave De Clichy, Merthyr Tydfil CF47 8LD

If you receive a damaged item, please return it to us and we will refund or replace it.

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